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FREQUENTLY  ASKED  QUESTIONS

 

VIP POINTS PROGRAM
Please download THIS FORM and follow the complete instructions. For additional questions, please contact Karen.Wilson@kofc.org with any VIP Point submission requests and follow up for orders placed.

 

HOW DO I FIND AN ITEM IN THE STORE?
Click on the SEARCH BAR on the top, right corner of the webpage.  You can search based on item, category, key word or price range.  

 
HOW DO I REMOVE / UPDATE A PRODUCT IN MY CART?
Click on the 
SHOPPING CART icon on the top, right corner of the webpage. To remove an item, click the 'REMOVE' button to the right of the item. To revise the quantity, click on the quantity field and enter the desired quantity. Then, click, 'UPDATE' to refresh your cart with the new quantity.

 

WHY HAVEN'T I GOTTEN AN EMAIL CONFIRMATION FOR MY ORDER?
Check your junk mail.  It may be going there.  If it is, add support@knightsgearusa.com to your approved senders list. 

 

WHEN WILL I GET MY ORDER?
You can expect most orders of items that are in-stock to be delivered to you within 5-7 business days.  Shipments leave our warehouse 1 to 2 business days after your order is received.  Personalized items take 10 to 12 business days to produce. Shipping time from Shelton, CT varies from 1 to 5 days within the US.  Shipments to HI, AK, APOs, Canadian and overseas shipments vary, based on distance and customs procedures.

 

WHAT IF AN ITEM IS OUT OF STOCK?
If an item is out of stock, we will send you an email telling you within a day of when you place your order.  We will ship all of your order together, when the backordered item is available, in order to keep shipping costs low. 

 

WHEN AND HOW DO YOU SHIP AND HOW MUCH WILL IT COST?
When you check out, shipping costs are calculated based on weight and size of package(s), distance to shipping destination from Shelton, CT, and whether you requested expedited shipping service.  Orders for items in inventory that are placed by 1:00PM EST are usually shipped that same day. Orders placed later in the day will not ship until the next business day. Orders ship via UPS or SurePost.  UPS offers three levels of service: Ground, Second Day Air and Next Day Air.  Weekends do not factor in to shipping time.  Ground can take 1-5 days in transit.  SurePost leaves our location via UPS and is then passed on to the USPS for delivery to you.  SurePost often costs a bit less than UPS and can take 1-4 days longer to arrive.  

 

WHAT IF I WANT TO ORDER IN LARGE QUANTITIES OR WOULD LIKE TO ORDER SOMETHING THAT I DONT SEE IN THE STORE?
Please email your request to custom@knightsgearusa.com 
with specific council order questions regarding volume pricing or ideas that you may need for fundraising, events, or team sponsorships. Our creative sales team is happy to create one of a kind gifts for your Council activities!

 

CAN I LOOK AT MY ORDER STATUS AND ORDER HISTORY?
Click on the MY ACCOUNT link on the menu bar at the top of the page.  Your profile information, order status, and order history are all available there.  You must be logged into the store to view your account information.  You must have created an account when you made your purchase;  if you shopped as a guest, you do not have an account set up.

 

CAN I RETURN MY ORDER?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail within 30 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Please call us at 1-833-MY-KGUSA (1-833-695-4872) Monday - Friday 9:00 AM to 7:00 PM EST or email us at Returns@KnightsgearUSA.com 24 hours a day, 7 days a week.  

 

RETURN ADDRESS:

 

KnightsGear.com - RCF

466 Bridgeport Avenue

Shelton, CT.  06484  USA

 

RETURN EMAIL: 

 

Returns@KnightsgearUSA.com

 

You will need to request a Return Authorization number and Return Form which should accompany your return.  Returns that do not have proper paperwork may not be credited in the correct manner and will take longer to process.  We offer a 30 day return policy on all items with the exception of any item that has been personalized.  We will replace a personalized item in the case of a manufacturer defect only. 

 

WHEN CAN I PLACE MY ORDER?

You can place your online order 24 hours a day, 7 days a week, 365 days a year.  Our shipping and customer service departments are closed on weekends and major holidays.

 

WHERE CAN I EMAIL A QUESTION, SUGGESTION OR COMMENT?
You can send an email to support@knightsgearusa.com.  

 

WHAT IS THE MAILING ADDRESS?
If you would rather write a letter, you can send it to:

 

KnightsGear.com - RCF

466 Bridgeport Avenue

Shelton, CT.  06484  USA

 

WHAT IF I AM ORDERING FROM ANOTHER COUNTRY?
All transactions are executed in US Dollars. Conversion amounts for credit card transactions established for use with foreign currencies will be reflected on your statement.  International shipments may be subject to additional taxes and tariffs due at the time of delivery.

 

WHAT IF I WANT MY ORDER SHIPPED TO AN APO ADDRESS?
UPS does not ship to
 APO addresses so you need to make sure you select UPS SurePost; this service is such that UPS and USPS work together to make the delivery.  If you still have questions, please email us or call us and we are happy to help.  You can call between 8:30am and 4:30 pm; the number is 1-833-MY-KGUSA (1-833-695-4872).

 

WHAT IS THE PRIVACY POLICY?
Click Here to view our private notice and cookie policy page.

 

WHAT IF I DON'T LIKE ORDERING ONLINE?
If for any reason you're not quite comfortable shopping online, have questions about our policies, or would prefer to make your purchase via telephone, just give us a call toll-free at 1-833-MY-KGUSA (1-833-695-4872) Monday - Friday 9:00 AM to 7:00 PM EST. Our customer service representatives will be happy to help you right over the phone.